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We support you and your learners by developing everyday workplace skills, designed and geared towards helping your people complete their jobs in the most effective way.

Aimed at both new starters with a perceived lack of workplace ready skills, and practised team members, we enhance capabilities for immediate results.

IT related, soft skills or ‘back to basics’ customer service and personal development? Whatever the problem, we create a change in behaviour that increases performance and productivity, making individuals self-sufficient and results orientated.

Find out more about some of our top recommended programmes below. 

Time Management

Our Time Management workshop provides delegates with the opportunity to improve their personal effectiveness by critically analysing how they currently spend their time and identifying areas for improvement. Additionally, the workshop aims to improve delegation as a time management skill and development activity for delegates.

By the end of this course delegates will be able to:

* Analyse how they currently use their time and, where appropriate, change their time management habits
* Prioritise their work with reference to the purpose and objectives of their role 
* Plan and schedule tasks with due regard to the importance and urgency of tasks and the reactive nature of some tasks
* Manage interruptions to minimise their impact upon planned work
* Manage email more effectively
* List the benefits of delegation for both delegator and recipient
* Describe a process for effective delegation
* Prepare an action plan that will enable them to apply the key learning points

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Presentation Skills

This course aims to give delegates the key skills and techniques required to design and deliver powerful presentations. Watch what one of our previous participants had to say about the programme.

By the end of this course delegates will be able to:

* Define a clear purpose statement that defines what they want to achieve from their presentations
* Clarify specific objectives that provide a clear focus for their presentations 
* Use a relevant ‘hook’ to draw the audience in and encourage them to listen 
* Market their core message for maximum impact 
* Use inspirational rather than operational language to make their presentation meaningful
* Use appropriate questions to engage the audience
* End with a strong finish and create a positive lasting impression
* Control nerves better
* Use their voice to ensure a strong vocal delivery 
* Describe aspects of body language that demonstrate a calm and confident delivery
* Handle questions from the audience with ease
* Incorporate visuals that reinforce their key message
* Prepare an action plan that will enable them to apply the key learning points

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Dealing with Challenging Situations

Dealing with Challenging Situations helps participants understand how conflict can occur and how to develop a strategy for dealing with it. Delegates will discover how to manage difficult situations and conversations at any stage in their career.

By the end of this course delegates will be able to:

* Identify difficult situations and understand what makes them difficult
* Describe behaviour and how it can affect others
* Understand and use the HEAT model for dealing with difficult people and situations
* Demonstrate the verbal and nonverbal skills associated with the effective handling of difficult situations
* Recognise ‘where people are coming from’ with the help of ‘Transactional Analysis’ and how this can help in dealing with difficult people and situations
* Recognise and understand other people’s emotions
* State how to deal with feelings in yourself and others
* Prepare an action plan that will enable them to apply the key learning points

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Negotiation Skills

This programme introduces delegates to the skills to negotiate and influence successfully in work situations and apply the techniques and strategies required for principled influencing in a range of work situations.

By the end of this course delegates will be able to:

* Use key skills such as communication and relationship building in order to negotiate with greater confidence
* Identify and develop the interpersonal skills required to negotiate proactively 
* Recognise the stages of negotiation
* Plan and prepare to achieve win/win results
* Understand how to reach acceptable outcomes
* Cope with difficult negotiations
* Prepare an action plan that will enable them to apply the key learning points

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Effective Meetings

This programme aims to develop the skills which deliver effective meetings that work. This course gives a full understanding of the meeting process and how to control and energise discussions.

By the end of this course delegates will be able to:

* Recognise when a meeting needs to be held and what outcome needs to be achieved
* Structure the approach with good planning and preparation
* Recognise the importance of setting clear agendas to ensure the optimum use of staff time
* Develop the skills required to plan and make contributions for meetings
* Discover how best to influence others both before and during the meeting
* Learn different ways of managing the conflicting needs of attendees
* Facilitate meetings enthusiastically using techniques to encourage discussion, ask constructive questions, ensure effective listening happens and get decisions made
* Demonstrate chairing a meeting or team briefing
* Prepare an action plan that will enable them to apply the key learning points

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