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/NS&I Resilience and Change

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NS&I (National Savings and Investments) is one of the largest savings organisations in the UK, with over 25 million customers and more than £100 billion invested. It had been recognised that all staff needed support to meet challenges ahead and one key area of focus for individuals was around resilience and change.

NS&I’s Learning and Development Manager was looking for an engaging, lunchtime workshop for 40 people that would:

  • Engage delegates proactively in the organisational change to gain commitment and involvement
  • Balance management of staff and delivery to customers through change
  • Integrate new contract requirements with the past requirements enabling successful implementation
  • Develop and maintain resilience


Bray Leino Learning designed and delivered an engaging introduction workshop that enabled delegates to understand the latest modules on change and resilience and hear from their Chief Executive, Jane Platt, about how she has developed her own resilience and manages in times of change.

We also used our very own, Bray Leino Learning Resilience Questionnaire to allow delegates to measure their own levels of resilience in seven key areas, as well as establish their overall Management Resilience quotient score.


Feedback from the event showed that it was an overwhelming success with over:

  • 99% saying that the event helped them to develop and maintain their own personal resilience
  • 88% saying they felt the event enabled them to share and develop ideas for proactively engaging with the organisational redesign
  • 99% found the leadership and resilience models relevant and helpful
  • 99% felt personally committed to applying at least one learning point from the event

These scores were backed up with personal comments from the delegates such as:

“This was skilfully facilitated.  The stories from the Chief Executive have inspired me to refrain from acting on impulse!”

“The most useful element of this course for me was the [Bray Leino] pre-event questionnaire and feedback, which gave me some really useful tips on how I can improve certain aspects of resilience.  Jane's (the Chief Executive) opening speech was also very motivational. Giving colleagues the benefit of her experience was a really worthwhile thing for her to do, and I'm sure other attendees would have appreciated this too - especially considering some of the personal aspects she was willing to share.”

“Good event with some thought-provoking models and an array of tools that should help all individuals.”

“Great motivational introduction and a real sense of working together as leaders.  I believe it was a well-timed event, giving leaders 'time out' to develop and have some insight into their roles and ways of improving.  Well done!”