There are a lot of conversations in L&D at the moment surrounding low learner engagement and the challenges of proving ROI. It can be difficult to cut through the noise and find a solution to both obstacles which is straight forward, cost effective and yields the results you are looking for.
That’s why I am shouting about success stories!
A learning success story showcases the journey, and ultimately, the benefits one of your learners has gained through participating in your learning programme. And, an effective learning success story can provide you with better measures of success to share with the C-suite and can hook your learners into wanting that success for themselves.
Below, I outline how success stories might be the secret to leveraging learner engagement and ROI, and provide you with some tips and approaches for how to utilise success stories in your organisation.
What does a success story have to do with ROI?
We know that businesses want clear, evidence-based data on how learning is having an impact, and a powerful and efficient way for L&D professionals to do this is by gathering success stories. Reporting the positive outcomes that your learning is having reinforces the benefits of the programme while providing you with invaluable evaluation and success data.
Plus, everyone loves success stories – so let’s give our business leaders success stories! Story telling when reporting may even have a longer lasting impact as psychologists suggest that stories are 22 times more memorable than data and facts – it’s a no brainer!
“Without a story what’s left? Facts. Data. Descriptions.
We need information. But we crave stories. Stories have the ring of truth, they allow us to believe. We feel stories, because they give us other shoes to put ourselves into. Descriptions are distant. Stories take us there.”
Pete James, Head of Copy, Bray Leino.
What does a success story have to do with learner engagement?
You may have heard us talking about the benefits L&D professionals could have if they adopt a marketing mindset, especially when tackling low learner engagement. Well, investing in success stories is a great place to start as they can play a pivotal role in developing a lucrative learner engagement campaign.
How exactly? Success stories tick two very important marketing boxes – targeting your key audience and having a relevant and compelling messaging. By demonstrating the benefits of your programme to your potential learners through the journey and success of their peers, you will ‘hook’ your audience into wanting those benefits and successes for themselves. In fact, there are several ‘hooks’ at play when you promote a learning success story throughout your organisation:
Rewards and recognition from both peers and managers can have a significant impact on job satisfaction and employee engagement. The same can be said for our learners. If our actively engaged learners are receiving public recognition in the workplace through promoted success stories, it will encourage their peers to want to get involved and achieve the same level of recognition.
If you value someone else’s opinion, it can and does influence your own, so when you see an influential peer share what benefits they have gained from a piece of learning, you’re more likely to want to get involved.
How to create a compelling success story
Understanding the benefits of a great success story is one thing, but actually developing the skills and tactics to share them effectively throughout your organisations is another. I have laid out some approaches and tips you could use when launching your learning success story campaign:
Think carefully about the role models in your organisation – who has a strong influence and valued reputation? I would recommend getting them on board quickly, as they are your strongest allies when creating an effective success story.
Magnifying what the success looks like for your learner in a compelling way starts with great interviewing skills. You want to think of questions that tell a story and capitalise on the impact of the learning on a personal level, as this will resonate more with the rest of your audience. Questions could include what their job was like before they started and how it compares now, or what difference the learning has made to them on a day-to-day basis. If you ask storytelling questions you will get a much richer picture.
Video is your strongest resource when developing a success story. On average one-third of online activity is spent watching video and 51% of global marketers name video as the type of content with the best ROI. It’s also the easiest way of producing the content, you record the success story by simply interviewing the learner! It still leaves plenty of room for creativity too, for example you could video the learner applying the learning in their job.
There isn’t much point in creating an amazing success story if no one sees it! Creating an L&D marketing campaign can help you get the most out of your success story. This could include social media posts, email campaigns, posters around the office, mentions in your company newsletter and anything else you can think of to push the content out to your learners.
I hope that some of these ideas have given you some inspiration for what success stories could do for your organisation. If you would like to find out more about how a marketing mindset can help tackle low learner engagement, then please download our free learner engagement whitepaper.
Lauren Wager, Marketing Executive, Bray Leino Learning
Lauren is passionate about exploring new ways that developing a marketing mindset can help L&D – from creating learning cultures to improving learner engagement.
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