Call us on: +44 (0)1271 337 110

We work with every member of your team to ensure they perform excellently.

How do we do this? By helping each person gain an understanding of individual profiles and personalities, communication, performance management and resilience.

A high performing team should be able to tackle tough challenges head-on without crumbling, work together to deliver outstanding results and communicate effectively with all levels of management.

Find out more about some of our top recommended programmes below.  

A few of our solutions…

Management Development Programme

Our Management Development Programme is an innovative programme that blends scientific and psychological theory with thorough day-to-day practices, to deliver immediate and outstanding results for developing managers. With a proven return on investment of up to 28%, it is delivered in such a way that you can see an improvement from day one. Hear from some of our previous delegates.

By the end of this course delegates will be able to:

* Understand their own leadership styles
* Be able to manage effectively
* Have increased self-awareness and understanding themselves and others
* Be able to develop and maintain effective relationships
* Understand the tools and techniques for managing themselves effectively
* Have a basic understanding for using coaching as a leadership tool
* Be able to manage change effectively
* Have improved influencing skills
* Manage performance and difficult situations
* Deliver effective 1-1s
* Make effective performance judgements and set SMART objectives
* Manage conflict effectively
* Confront behaviour and performance issues and resolve them effectively
* Be able to undertake difficult conversations confidently and effectively

Download the

Communication Skills

Almost our entire working day is spent communicating in some form. This programme is aimed to increase delegates’ knowledge of communication skills, alert them to what can go wrong and give them the skills to understand themselves and others at a deeper level. It will enable them to be even more effective in the way they communicate, motivate and generally interact with others.

By the end of this course delegates will be able to:

* Understand the different skills that comprise the communication model
* Use skillful questioning techniques
* Understand and practise effective ways to give information
* Demonstrate active listening skills
* Explain the principles of rapport building and be able to develop and build rapport consciously
* Understand what makes people tick and know how to adapt your communication style accordingly
* Motivate others in the way they need to be motivated
* Communicate effectively with a range of people
* Prepare an action plan that will enable them to apply the key learning points

Want to find out more about the importance of communication in building relationships? Watch our complimentary webinar today.

Download the

Resilience Programme

In a world of increasing demands and diminishing resources, we are working longer hours, spending more time outside work connected to technology and taking less time to reflect, renew and prioritise. Our Resilience Programme is designed to enhance personal resilience to improve performance effectiveness.

By the end of this course delegates will be able to:

* Be the best version of you – understanding how to be the ‘Optimum Me’
* Chose to move from surviving to thriving
* Define your own ‘True North’
* Recharge your ‘Battery’ to become master of your physical energy
* Apply techniques to weather the emotional storms of life
* Harness your inner mental strength and resilience
* Prepare an action plan that will enable them to apply the key learning points

Download the

Advanced Investigation Skills

Designed for anyone who needs to undertake complex investigations into serious complaints or untoward incidents, this three day programme enables delegates to develop their understanding and skills to enhance their practical ability to investigate serious complaints and untoward incidents.

By the end of this course delegates will be able to:

* Construct terms of reference which clearly state the scope of the incident/complaint
* Identify the questions to be answered and issues to be addressed
* Use a conversational framework in interviews
* Collate and analyse information gathered
* Interpret, appraise and synthesise data and information appropriately
* Write a comprehensive report in accordance with the standard report structure,

Download the Outline

 

Root Cause Analysis

Root Cause Analysis (RCA) is a method of understanding what happened in an incident and identifying the immediate and underlying causes. RCA is extremely usful during investigations, as it can reduce the risk of similar incidents reoccurring.

This programme enables delegates who carry out investigations to develop their
understanding of RCA and learn the tools and skills required to apply RCA in complex investigations and discover the root cause.

By the end of this course delegates will be able to:

* Examine how incidents happen within their work environment
* Understand the 5 phases of the process and the function of the RCA tools
* Apply RCA tools to specifically identify Care and Service Delivery Problems, Contributory Factors and Root Causes
* Generate recommendations which contribute to improving the quality of the service and a reduction in incidents and complaints through the use of RCA techniques
* Integrate RCA within the organisation’s processes

 

Download the Outline